We use specialist motorhome insurers who provide a motorhome insurance claims service that is fast, efficient and friendly. It is important that you initially establish which insurer is providing insurance cover for your vehicle. The name of the insurer and the applicable policy reference number will be shown on your current certificate of motorhome insurance. Please have your current motorhome insurance certificate available when you call.
As the insurer may take control of handling and negotiating any claim, it is important that you do not admit that you are responsible, or make any offer, promise or payment without written permission of the insurer.
If your motorhome is damaged as a result of an accident, fire, theft or vandalism: For ERS customers, call the 24 hour Accident and Theft Damage Claims Helpline on 0344 561 1141. For Ageas customers, call the Ageas Claimline on 0370 240 1895 (or 0044 23 9220 5450 if you are phoning from outside the United Kingdom) as soon as possible.
If your motorhome’s windscreen is damaged: For ERS customers, call the Windscreen Damage Claims Helpline on 0344 561 1934. For Ageas customers, call the Glassline if you need to claim for a broken windscreen or broken glass on 0800 854 454 (0044 23 9220 5450 if you are phoning from outside the United Kingdom).