Make a Claim

If you need to make a claim on your Shield Total Insurance policy, please let us know as soon as possible.

As the UK’s leading outdoor leisure insurance specialist, we offer a range of flexible policy options from a panel of major insurers. To enable our friendly claims advisors to process your claim as quickly as possible, please refer to your policy documents to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

  • Touring Caravan Insurance

    With regards to your touring caravan, if you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible.

    In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the details to hand, please give our claims team a call on 01277 243 005.

  • Motorhome Insurance

    We use specialist motorhome insurers – Ageas and ERS – who provide a motorhome insurance claims service that is fast, efficient and friendly.

    It is important that you initially establish which insurer is providing insurance cover for your vehicle. The name of the insurer and the applicable policy reference number will be shown on your current certificate of motorhome insurance. Please have your current motorhome insurance certificate available when you call.

    As the insurer may take control of handling and negotiating any claim, it is important that you do not admit that you are responsible, or make any offer, promise or payment without written permission of the insurer.

    If your motorhome is damaged as a result of an accident, fire, theft or vandalism:

    Ageas customers: Please call the Ageas Claimline on 0370 240 1895 as soon as possible. If you are phoning from outside the UK, please call 0044 239 220 5450.

    ERS customers: Please call the ERS 24-hour Accident and Theft Damage Claims Helpline on 0344 561 1141.

    If your motorhome’s windscreen is damaged:

    Ageas customers: Please call the Glassline on 0800 854 454 as soon as possible. If you are phoning from outside the UK, please call 0044 23 9220 5450.

    ERS customers: Please call the ERS Windscreen Damage Claims Helpline on 0344 561 1934.

  • Static Caravan Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Allotment Insurance

    We fully understand that things can sometimes go wrong.

    If a claim or possible claim occurs you must report this to us as soon as possible using the contact details contained in your policy documentation.

    If you are unsure or don’t have your insurance details to hand, please call our friendly claims team on 01277 243 055.

     

  • Camping Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Canine Club Insurance

    We fully understand that things can sometimes go wrong.

    If a claim or possible claim occurs you must report this to us as soon as possible using the contact details contained in your policy documentation.

    If you are unsure or don’t have your insurance details to hand, please call our friendly claims team on 01277 243 013.

  • Car Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Folding Caravan Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Holiday Home Warranty

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Home Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Mobility Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Motorcycle Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Motorhome Warranty

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Park Home Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Pet Insurance

    We appreciate that your pets are an extended part of your family and in the event that your pets require veterinary treatment, this can be a distressing time for everyone concerned.

    In the event you need to make a claim you may either:

    Download a claim form here.

    Alternatively, you can telephone the NCI Claims Department on 01423 535 057 and request a claim form to be posted to you.

    In order for NCI to assess your claim, please make sure your claim form is fully completed, as any incomplete claim forms will be returned to you.

    The completed form should then either be returned to the below address, emailed to petclaims@ncionline.co.uk or sent via fax on 01423 532 791, along with your pet’s past 3 years medical history (or full history, if your pet is less than 3 years old) along with fully itemised invoices.

    NCI Pet Insurance
    Claims Department
    4th Floor, Clarendon House
    Victoria Avenue
    Harrogate
    HG1 1JD

    Along with this, we would ask you to please enclose the required claims information, which is detailed on the covering letter of your claim form.

  • Short Term Cover

    In the event of an accident or a claim, please contact the helpline number relevant to your insurance policy immediately:

    Ageas claims helpline: 0845 126 2596

    Catlin claims helpline: 020 7648 8111

    Eridge Claims Helpline: 0333 241 9200

    Haven claims helpline: 0345 092 0700

    KGM claims helpline: 0333 555 5909

    Mulsanne claims helpline: 0344 573 1229

    Service claims helpline: 01273 741987

    SouthernRock claims helpline: 0344 840 9536

    Towergate claims helpline: 0844 412 6412

    If you are unsure or don’t have your insurance details to hand, please call 0333 400 1100.

  • Touring Caravan Warranty

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Trailer Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Trailer Tent and Folding Camper Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

Submit your claim via our app!

If you are a Shield Total Insurance customer, the Shield Total Insurance app is your mobile claims tool if you need to notify us of an incident.

By completing the details on your unit, including photographs, and storing them in the app, these will be sent to us along with the details of any incident. Shield will then be able to help you progress your claim quickly and easily.

General Claims Advice

  • You must report to your insurer any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible.
  • You must, in the event of theft or other malicious incident give immediate notice of loss to the Police (who usually will provide a report or reference number).
  • You must send copies of every letter, writ or document to your insurer immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to the insurer and not negotiate, pay, settle, admit or repudiate any claim without the insurer’s written consent.

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