Make a Claim

With regards to your touring caravan, if you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible.

In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the details to hand, please give our claims team a call on 01277 243 005.

We use specialist motorhome insurers – Ageas and ERS – who provide a motorhome insurance claims service that is fast, efficient and friendly.

It is important that you initially establish which insurer is providing insurance cover for your vehicle. The name of the insurer and the applicable policy reference number will be shown on your current certificate of motorhome insurance. Please have your current motorhome insurance certificate available when you call.

As the insurer may take control of handling and negotiating any claim, it is important that you do not admit that you are responsible, or make any offer, promise or payment without written permission of the insurer.

If your motorhome is damaged as a result of an accident, fire, theft or vandalism:

Ageas customers: Please call the Ageas Claimline on 0370 240 1895 as soon as possible. If you are phoning from outside the UK, please call 0044 239 220 5450.

ERS customers: Please call the ERS 24-hour Accident and Theft Damage Claims Helpline on 0344 561 1141.

If your motorhome’s windscreen is damaged:

Ageas customers: Please call the Glassline on 0800 854 454 as soon as possible. If you are phoning from outside the UK, please call 0044 23 9220 5450.

ERS customers: Please call the ERS Windscreen Damage Claims Helpline on 0344 561 1934.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

We fully understand that things can sometimes go wrong.

If a claim or possible claim occurs you must report this to us as soon as possible using the contact details contained in your policy documentation.

If you are unsure or don’t have your insurance details to hand, please call our friendly claims team on 01277 243 055.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

We fully understand that things can sometimes go wrong.

If a claim or possible claim occurs you must report this to us as soon as possible using the contact details contained in your policy documentation.

If you are unsure or don’t have your insurance details to hand, please call our friendly claims team on 01277 243 013.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

We appreciate that your pets are an extended part of your family and in the event that your pets require veterinary treatment, this can be a distressing time for everyone concerned.

In the event you need to make a claim you may either:

Download a claim form here.

Alternatively, you can telephone the NCI Claims Department on 01423 535 057 and request a claim form to be posted to you.

In order for NCI to assess your claim, please make sure your claim form is fully completed, as any incomplete claim forms will be returned to you.

The completed form should then either be returned to the below address, emailed to petclaims@ncionline.co.uk or sent via fax on 01423 532 791, along with your pet’s past 3 years medical history (or full history, if your pet is less than 3 years old) along with fully itemised invoices.

NCI Pet Insurance
Claims Department
4th Floor, Clarendon House
Victoria Avenue
Harrogate
HG1 1JD

Along with this, we would ask you to please enclose the required claims information, which is detailed on the covering letter of your claim form.

In the event of an accident or a claim, please contact the helpline number relevant to your insurance policy immediately:

Ageas claims helpline: 0845 126 2596

Catlin claims helpline: 020 7648 8111

Eridge Claims Helpline: 0333 241 9200

Haven claims helpline: 0345 092 0700

KGM claims helpline: 0333 555 5909

Mulsanne claims helpline: 0344 573 1229

Service claims helpline: 01273 741987

SouthernRock claims helpline: 0344 840 9536

Towergate claims helpline: 0844 412 6412

If you are unsure or don’t have your insurance details to hand, please call 0333 400 1100.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.

If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

If you don’t have the claims contact details to hand, please call us on 01277 243 005.