Make A Claim

Should you need to make a claim on your Shield Total Insurance policy, please ensure that you let us know as soon as possible. As one of the UK’s leading outdoor leisure insurance specialists, we offer a range of flexible policy options from a panel of major insurers. To enable our friendly claims advisors to process your claim as quickly as possible, please refer to your policy documents to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

  • Touring Caravan Insurance

    With regards to your touring caravan, if you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible.

    In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the details to hand, please give our claims team a call on 01277 243005.

    For Amtrust customer please contact: 0330 174 2054.

    For First Underwriting customers please contact the First Underwriting Claims Helpline on: 0330 174 2047.

  • Motorhome Insurance

    We use specialist motorhome insurers – Ageas, First Underwriting, Highway and KGM – who provide a motorhome insurance claims service that is fast, efficient and friendly.

    It is important that you initially establish which insurer is providing insurance cover for your vehicle. The name of the insurer and the applicable policy reference number will be shown on your current certificate of motorhome insurance. Please have your current motorhome insurance certificate available when you call.

    As the insurer may take control of handling and negotiating any claim, it is important that you do not admit that you are responsible, or make any offer, promise or payment without written permission of the insurer.

    If your motorhome is damaged as a result of an accident, fire, theft or vandalism:

    Ageas customers: Please call the Ageas Claimline on 0870 240 1895 as soon as possible.

    First Underwriting Customers: Please call the First Underwriting Claims Helpline on: 01702 447878.

    Highway Customers: Please call the Highways Claims Helpline on: 0800 028 9655.

    KGM Customers: Please call the KGM Claims Helpline on: 0333 555 5909 (if calling from abroad please dial +44 (0)1702 444312.

  • Static Caravan Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 006.

    First Underwriting customers please contact the First Underwriting Claims Helpline on: 0330 174 2047.

  • Camping Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

    First Underwriting customers please contact the First Underwriting Claims Helpline on: 0330 174 2047.

  • Car Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Folding Caravan Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Home Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

  • Park Home Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

    For First Underwriting customers please contact the First Underwriting Claims Helpline on: 0330 174 2047.

  • Pet Insurance

    We appreciate that your pets are an extended part of your family and in the event that your pets require veterinary treatment, this can be a distressing time for everyone concerned.

    In the event you need to make a claim you may either:

    Download a claim form here.

    Alternatively, you can telephone the NCI Claims Department on 01423 535 057 and request a claim form to be posted to you.

    In order for NCI to assess your claim, please make sure your claim form is fully completed, as any incomplete claim forms will be returned to you.

    The completed form should then either be returned to the below address, emailed to petclaims@ncionline.co.uk or sent via fax on 01423 532 791, along with your pet’s past 3 years medical history (or full history, if your pet is less than 3 years old) along with fully itemised invoices.

    NCI Pet Insurance
    Claims Department
    4th Floor, Clarendon House
    Victoria Avenue
    Harrogate
    HG1 1JD

    Along with this, we would ask you to please enclose the required claims information, which is detailed on the covering letter of your claim form.

  • Trailer Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

    For First Underwriting customers please contact the First Underwriting Claims Helpline on: 0330 174 2047.

  • Trailer Tent Insurance

    If you are unfortunate to suffer any loss, damage, incident or occurrence that is likely to give rise to a claim, it’s important that you report this as soon as possible. In the event of theft or other malicious incident you must give immediate notice of loss to the Police, who usually will provide a report or reference number.

    To enable our friendly claims advisors to process your claim as quickly as possible, please refer to the claims contact details contained within your Evidence of Insurance to confirm the name of your insurer, the policy reference number and details of the level of insurance cover provided.

    If you don’t have the claims contact details to hand, please call us on 01277 243 005.

    For First Underwriting customers please contact the First Underwriting Claims Helpline on: 0330 174 2047.

General Claims Advice

  • You must report to your insurer any loss, damage, incident or claim or any occurrence likely to give rise to a claim and of the institution of any proceedings being brought against you, as soon as reasonably possible.
  • You must, in the event of theft or other malicious incident give immediate notice of loss to the Police (who usually will provide a report or reference number).
  • You must send copies of every letter, writ or document to your insurer immediately upon receipt.
  • You or any person claiming coverage must give all information and assistance to the insurer and not negotiate, pay, settle, admit or repudiate any claim without the insurer’s written consent.

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