We use specialist motorhome insurers – Ageas and ERS – who provide a motorhome insurance claims service that is fast, efficient and friendly.
It is important that you initially establish which insurer is providing insurance cover for your vehicle. The name of the insurer and the applicable policy reference number will be shown on your current certificate of motorhome insurance. Please have your current motorhome insurance certificate available when you call.
As the insurer may take control of handling and negotiating any claim, it is important that you do not admit that you are responsible, or make any offer, promise or payment without written permission of the insurer.
If your motorhome is damaged as a result of an accident, fire, theft or vandalism:
Ageas customers: Please call the Ageas Claimline on 0370 240 1895 as soon as possible. If you are phoning from outside the UK, please call 0044 239 220 5450.
ERS customers: Please call the ERS 24-hour Accident and Theft Damage Claims Helpline on 0344 561 1141.
If your motorhome’s windscreen is damaged:
Ageas customers: Please call the Glassline on 0800 854 454 as soon as possible. If you are phoning from outside the UK, please call 0044 23 9220 5450.
ERS customers: Please call the ERS Windscreen Damage Claims Helpline on 0344 561 1934.