Bereavement & Critical Illness

We appreciate that you may be going through a difficult and worrying time, so please rest assured that our team at Shield Total Insurance are here to offer you support and guidance. 

Our dedicated support team are friendly, knowledgeable staff who will offer support and advice in your time of need.

Call our specialist team on: 0800 148 8124 (We are here to talk to you Mon-Fri 8am – 5.30pm)

If you would prefer to contact us by email, please use our dedicated mailbox:

Bereavement Information

Losing a loved one is always one of the hardest things to come to terms with. We appreciate that having to notify various companies is not an easy task, so we have detailed the steps below to try and simplify the process as much as possible.
It is important that you notify us as early as you are able to ensure we can make the relevant changes required on any insurance policy.
We may also need some information and/or documentation which includes:

  • Death certificate
  • Updated bank details – if an instalment plan is in place, new direct Debit details may be required

Critical Illness Information

When a loved one develops a serious illness, it’s normal to go through an emotional experience akin to grieving. If the illness is terminal, it’s important to talk about death and plan for the end of life. These conversations can be difficult and very painful for all concerned, but there are ways to make them easier for both you and your loved one.
Some of the support you need is emotional. The fears and feelings that surface now are better aired than ignored.

Helpful Information

We have put together details of some websites that you may find helpful:

Citizens Advice – A national charity and network of local charities offering FREE confidential advice online, over the phone, and in person

Marie Curie – a FREE support line providing a wealth of information and support. This includes care and advice for individuals and their relatives with a terminal illness, palliative care and bereavement

Life Ledger – a FREE bereavement service that allows families to inform all of the businesses connected to the deceased from one place

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