How to Claim on your Motorhome Insurance Policy
Who should I telephone in the event of a Motorhome Insurance claim ?
If your motorhome is damaged as a result of an accident, fire, theft or vandalism, call the Equity Red Star 24 hour “Accident and Theft Damage Claims Helpline” on 0844 561 1141.
If your motorhome’s windscreen is damaged call the “Windscreen Damage Claims Helpline” on 0844 561 1934.
Please have your current certificate of Motorhome Insurance available when you phone.
How do I make a Motorhome Insurance claim ?
As the insurer may take control of handling and negotiating any Motorhome Insurance claim, it is important that you do not admit that you are responsible, or make any offer, promise or payment without written permission of the insurer. You should:- send the insurer written details as soon as possible after any accident, injury, loss or damage
- send the insurer, unanswered, any letter or other communication as soon as you receive it from anyone else involved
- immediately tell the insurer about any prosecution, coroner’s inquest or fatal accident inquiry involving any person covered by this insurance
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give the insurer all the information and help they need
In the event of a Motorhome Insurance claim can I use a garage of my choice for repairs ?
If your motorhome can be driven safely and is damaged in a way which is covered by this Motorhome Insurance, you must send the insurer an accident report form. You must also send two estimates from different garages so that the insurer can decide on a suitable repairer.
If your motorhome cannot be driven safely after an accident, you may arrange for repairs to be started if you first get an estimate and immediately send it to the insurer with a full report of the incident. The insurer may arrange for your motorhome to go to a repairer of their choice if they cannot reach agreement with the repairer over costs.
If you want to avoid the need to get estimates, call the 24 hour helpline 0844 800 1937.
