About Our Pet Insurance
Shield has teamed up with Pet Protect and PetPals Direct whose products have been caring for Britain's pets for over 26 years. Pet Protect insurance was first launched to customers in 1983 and since that time it has been able to help over half a million pets and their owners.
Pet Protect is well known in the veterinary industry for providing lifelong insurance cover and for paying claims quickly and efficiently.
PetPals direct is a new product designed to bring affordable pet insurance to a wider audience yet still retain high levels of benefit alongside an excellent reputation for service.
Shield Pet Insurance is administered by Pet Protect Limited and underwritten by QBE Insurance (Europe) Limited. Both companies are authorised and regulated by the Financial Services Authority.
Pet Protect/PetPals are pet insurance specialists
Pet insurance is all we do. When you talk to Pet Protect/PetPals, you know that the last phone call we had was about pet insurance and the next one will be too. Some companies will insure your pet in just the same way as they would cover your car or house. We think it's different. When you talk to us, you get reliable advice from pet insurance specialists. We won't try to sell you anything else.
A Wealth of Experience
Our claims team employs experienced veterinary nurses, so when you contact the team, you have access to a wealth of experience. Our understanding of the vet industry and clinical procedures enables us to settle claims more efficiently too. That's why we're able to settle over 90% of our claims within 5 working days.
About Us
Shield Total Insurance is a trading name of Vantage Insurance Services Limited (VISL). VISL is a subsidiary of Vantage Holdings Ltd and is authorised and regulated by the Financial Services Authority. VISL is registered in England No. 3441136. Registered Office: 7 Birchin Lane, London EC3V 9BW
Petpals Direct and Pet Protect pet insurance is administered by Pet Protect Limited. Pet Protect Limited is registered in England and Wales No. 1774371 and its registered office is: Furness House, 53 Brighton Road, Redhill, Surrey RH1 6RD.
QBE Insurance (Europe) Limited is registered in England and Wales number 1761561 underwrites all Pet Protect policies. QBE Insurance registered office is: Plantation Place, 30 Fenchurch Street, London, EC3M 3BD.
Pet Protect Limited (Firm reference number 311794) and QBE Insurance (Europe) Limited (Firm reference number 202842) are authorised and regulated by the Financial Services Authority. This can be checked by visiting the FSA's website at www.fsa.gov.uk/register or by telephoning the FSA on 0845 606 1234.